To the Lady Who Thought We Were Rude...

...I am SO glad that Ramona didn't waste time on you.

You came in, wanting to buy a wig. when Ramona explained that we do not sell, but costume for theaters, therefore renting only, you condescended to look around. After Ramona dropped what she was doing to get you a wig, you objected to the curled tendrils hanging down below the bun. Still, you thought you might like a bonnet. Ramona showed you where the bonnets were. Rejecting those, you decided you needed a shawl. Ramona showed you where the shawls were. You explained that you had a dress, but you'd like to look at some. Ramona showed you where the dresses were for the time period you needed. You grabbed two that she had pulled for the show we are working on right now, and took them to try on.

When you showed up at the desk, ready to check out, you had decided on a shawl. Period.

A shawl is a $10 (max) rental. IMO, you had already had more than ten dollars worth of time and attention, but we'll let that go. When Ramona apologized for not having the time to individually care for you, due to being neck deep in a show going out on Saturday and explaining that we were working with individuals by appointment only, you left in a huff.

Later, you had the audacity to call and complain to the manager that the pretty minion on the desk was rude to you. You said that, knowing we were there, you just came out, and that, if we were costuming by appointment only, we should have a sign on the door saying so. Apparently, you had already said that to Ramona, face to face, and she told you it was on the answering machine message. Calling ahead is not one of your strong suits, is it?

So, riddle me this...if you knew we were there, and seemed to know what we do, why did you not know that we don't sell costumes?

To accuse Ramona of rudeness, and complain to the manager is just a bit over the top, don't you think? Especially as Ramona is the designer, manager and owner of the shop.

And to your blackmail attempt; I don't care how many theaters you are involved with. I can assure you that no theater for whom we have designed a show has ever had any sort of complaint. If your theaters are anything like you, I'd just as soon you not recommend us to them. Thanks in advance.

I suggest you get your medications adjusted, because something is seriously out of whack.